FAQ’s

Chiropractors have ethical and legal obligations to protect the privacy of people requiring and receiving care. Patients have a right to expect that chiropractors and their staff will hold information about them in confidence, unless release of information is required by law or public interest considerations. Good practice involves:

Treating information

treating information about patients as confidential and applying appropriate security to electronic and hard copy information.

Seeking consent

seeking consent from patients before disclosing or sharing information.

Being aware of the requirements of the privacy

being aware of the requirements of the privacy and/or health records legislation (and common law) that operates in relevant states and territories and complying with these requirements to provide information held in all formats, including electronic information.

Sharing information

sharing information appropriately about patients’ healthcare while remaining compliant with privacy legislation and professional guidelines about confidentiality.

Providing appropriate surroundings

providing appropriate surroundings to enable private and confidential consultations and discussions to take place where necessary, to the exclusion of all other people.

The patient’s confidentiality

ensuring that a patient’s confidentiality, privacy and standards of care are maintained even in a practice setting where there is limited aural and visual privacy.

Staff

ensuring that all staff are aware of the need to respect the confidentiality and privacy of patients and refrain from discussing patients in a nonprofessional context.

Consent

complying with relevant legislation, policies and procedures relating to consent.

Sing appropriate consent forms

sing appropriate consent forms for release of information which limits disclosure to relevant health and medical information.

Social media

ensuring that use of social media and e-health is consistent with the practitioner’s ethical and legal obligations to protect privacy.